Paul Campanella's Auto Centers - Hockessin
Jake (not the one from State Farm 😂) was awesome!
I’m always a little wary of taking my car in, even for something as simple as an oil change, but Jake made the whole experience great. He was friendly, pleasant, and genuinely helpful from start to finish.
They do a full inspection report that lets you know what’s going on with your car, including pictures of anything they find. I know some people can take this as a way to upsell you, but Jake made it feel like the complete opposite. I know absolutely nothing about cars—or even my own car, honestly 😂—and they did find a few things that could become concerning.
Jake never made me feel pressured to get anything fixed ASAP. He simply explained what they found, went over my options, and gave me pricing when I asked. I really appreciated being able to see actual pictures of their findings in the report. I was even able to show the photos to my sister, who knows more about cars than I do, and she agreed with what they found.
Overall, I’ll definitely be returning! The customer service alone was awesome, but the honesty, transparency, and no-pressure approach made the experience even better. Highly recommend—and ask for Jake!
Hi Kaitlyn,
Thank you so much for the incredible review! And we’ll make sure Jake, not the one from State Farm 😂, sees this one!
We completely understand why bringing your car in can sometimes feel intimidating, especially when you don’t live and breathe cars every day. That’s exactly why we provide a detailed Vehicle Health Report with photos. We want you to be able to actually see what we’re seeing, understand what may need attention, and make an informed decision without ever feeling pressured.
We’re especially glad Jake took the time to explain everything clearly, discuss your options, and provide pricing when you asked rather than making you feel like everything needed to be done immediately. The fact that you could even share the photos with your sister and get a second set of eyes on our findings is exactly the kind of transparency we want our customers to have.
Earning your trust means far more to us than simply earning a repair. Thank you for giving Paul Campanella’s Auto Centers a chance, Kaitlyn. We’ll be sure to share your kind words with Jake, and we look forward to taking great care of you and your car for many visits to come!
— The Paul Campanella’s Auto Centers Team
- Paul Campanella's Auto Centers - Hockessin