Service Advisor

Are you looking for a new career opportunity with an incentivized pay structure that redefines compensation for hard work, provides health benefits, and a 401K program coupled with the opportunity to grow within an organization? You will find it with Paul Campanella’s Auto & Tire Center. We are a fast-paced environment where motivation is key. Working together with other certified and skilled Customer Service Advisors, you will solve problems, meet deadlines, and deliver amazing results. We are hiring experienced and dedicated Customer Service Advisors today.

About Us:

Paul Campanella’s Auto & Tire Center is proud to be recognized as the best full-service auto repair shop in Northern Delaware. Since 1986, our family owned and operated automotive service centers have been providing top notch automotive maintenance services, and setting the standard for auto repair in Wilmington, DE and the surrounding local communities.

Responsibilities and Qualifications:

  • Greet customers and provide excellent customer service from receive to release of their vehicles
  • Perform customer service duties, i.e. answering the phone, scheduling service appointments, and reaching out to customers, via phone or text, to inform them their vehicles are ready for pick up
  • A firm understanding of automotive parts, products, and repairs, along with the experience of outsourcing such parts to complete repair estimates
  • Translate customer reported problems to actionable work orders for technicians to complete
  • Answering customer questions about service outcomes and consulting with technicians when necessary
  • Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
  • Basic knowledge of computer programs including word processing and database tools for ordering necessary parts from suppliers
  • Proficiency in Mitchell Teamworks SE 1 is preferred
  • Basic mathematics skills to prepare and process customers completed invoices and facilitating receipt of payments in our point-of-sale system


  • Health Insurance
  • Dental and Vision Insurance
  • 401K Retirement Plan with Company Match
  • Paid Days Off
  • Holidays Off
  • Career Development
Paul Campanella’s Auto & Tire Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Wilmington Location (302) 777-7170, Pike Creek Location (302) 998-2234, Hockessin Location (302) 239-2512, Kennett Square Location (610) 990-4400, Swarthmore Location (610) 328-7884 if you have any issues in accessing any area of our website.