Service Advisor

Are you in search of a new career opportunity that offers a highly incentivized pay structure, a comprehensive health benefits package, and a 401K program, all while providing ample room for personal and professional growth within an esteemed organization? Look no further than Paul Campanella's Auto & Tire Center.

Our dynamic and fast-paced environment thrives on motivation and teamwork. By collaborating with certified and skilled customer service advisors, you will solve problems, meet deadlines, and deliver amazing results. We are hiring experienced and dedicated customer service advisors today.

Responsibilities

• Greet customers and provide excellent customer service from receive to release of their vehicles
• Perform customer service duties, i.e. answering the phone, scheduling service appointments, and reaching out to customers, via phone or text, to inform them their vehicles are ready for pick up
• A firm understanding of automotive parts, products, and repairs, along with the experience of outsourcing such parts to complete repair estimates
• Translate customer reported problems to actionable work orders for technicians to complete
• Answering customer questions about service outcomes and consulting with technicians when necessary
• Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
• Basic knowledge of computer programs including word processing and database tools for ordering necessary parts from suppliers
• Proficiency in Mitchell Teamworks SE 1 is preferred
• Basic mathematics skills to prepare and process customers completed invoices and facilitating receipt of payments in our point-of-sale system

Benefits

Each of our employees receives the following benefits:

• Health Insurance
• Dental and Vision Insurance
• Life Insurance
• Paid Training
• Career Development
• 401K Matching
• Weekends Off
• Paid Days Off
• Paid Holidays Off

Core Values

Care values define the essence of our organization and help inform decision-making and priorities both externally and internally.

We pride ourselves on building a team of individuals that can exhibit the five Core Values presented in our mission statement:

• Professional
• Accountable
• Integrity
• Quality
• Innovative