My husband called this morning to see if they could take a screw out of our tire and make the appropriate repair. They said sure, be here by 9am, and we can get that done inside of 20 minutes. When I arrived and checked in, the gentleman who checked me in said it would be an hour, for which I remarked, "my husband just called 30 mins ago, and we were told 20 mins., I need to get into my office." He said they would do their best, which of course was appreciated but I was prepared to wait the hour. Welp, 15 mins later, my keys were in my hand along with the screw and I was on my way to work at NO CHARGE! Extremely satisfied customer! Great, Friendly and Courteous Service!