Wilmington Auto Repair

If you need an auto shop you can trust, come here. Prices are a bit higher BUT they honor the word "No". They also value customer service and go above and beyond. Today, I picked my car up near their closing time. While en route via Lyft, I realized I left my card at home. I knew if I asked the driver to go back, I would have been too late. I arrived at Paul's and informed them of my dilemma and asked if there were other ways to pay. There weren't any. I was near tears( anxiety of not having my car) but a service member offered to take me home. There I would be able to call in my payment. This meant someone needed to stay behind, after hours to receive my payment. I arrived at Paul's to retrieve my car and another member greeted me. Relayed some information and gave some advice. I am truly thankful for their dedication to awesome customer service. Super business!!!

After several trips to local shops and the local Benz dealer, Paul Campanella's Auto and Tire Center was the only shop that could diagnose the issue, fix it, and then CONFIRM it was the issue. Their business model is excellence from start to finish. I highly recommend them to anyone. They will bend over backwards to help you.

Paul Campanella and his crew have always been professional and treated me with respect. I have been relying on his service for all my vehicles for over two decades. He had also helped with my children's cars by providing a free inspection so that they could decide whether to fix the car or trade it for a better one. Paul and his crew have always gone the extra mile by checking all aspects of my car so that I can have confidence that my car will get me to my next destination, whether to the grocery store or across country. I know that I always get value for the money I spend with him. For a small problem, Paul often doesn't even charge me. I exclusively use Paul Campanella for my car's needs.

I wanted to get 4 news tires on my car and called a spoke with Doug. Doug was honest, professional and informative. They did the work in a timely manner and had me on my way. Thank you all so much. You turned a day that started disastrous into awesome ending. I will be recommending you guys to all of my family and friends.

Their honesty, communcations skills, sales technique (no hard sell), their efficiency, the way they honor keeping people safe during covid and last but not least -- a free car wash.

It’s never fun when your vehicles breakdown and car repairs are expensive! Could you maybe find somewhere cheaper, possibly but cheaper is not always better. I worked for a dealership for years and many of us come to expect that level of service and care that a dealership provides but when you’re out of warranty it is not cost prohibitive. Paul Campanella‘s still gives that level of concierge service outside of a dealership . They come pick me up they drop me off. As a single woman this is incredibly helpful. If they can’t find something wrong with my car they are forthright and honest and don’t make up issues that don’t exist . I feel very comfortable and appreciate their level of care from technicians to service writers to Paul himself, nice group.

The professionalism and kindness that they showed towards me

Impressive

I brought my Honda in on Friday at 4:45 PM as my right front passenger tire looked low on air. Brian greeted me and verified my assessment. Tom came and took my car back to inspect the situation. He found a piece of metal in the tire along with glass in the treads. Problem fixed and I happily went on my way. I received a voice mail from Bailey informing me that I had left my cane. They wanted to know how I would like to handle. Called the Center and found Brian still there. We made arrangements to meet so I could get my cane. Talk about customer service. Way above and beyond. However, I regret the rating I must give on the scale of 1 to 10 - it is 15! Thank you all so much. You are fantastic 😊 👍

After getting ripped off plenty of times by other mechanic shops I went to this one, they treated me so well, and have amazing attention to detail with their diagnostic. I highly recommend coming here if your vehicle is in need of repairs!