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Wilmington Auto Repair

1250 reviews
Location Logo2379 Limestone Rd
(302) 998-2234
Location Logo1015 West 28th Street
(302) 777-7170
5

Today I went to Paul Campanella's Auto and Tire center and my experience was EXCELLENT. When I booked my appointment on line last week I immediately got a personal confirmation from Caroline welcoming me. I was greeted this morning when I went in, again by Caroline, and my vehicle was thoroughly inspected by Javon. Steve came out to explain what they had found and what work was needed. He explained that it was going to take a couple of hours to complete the work, so they offered me a free shuttle back home where I was able to focus on my own work. I got the shuttle back when the job was completed -- I'm sorry I didn't get the name of the gentleman who drove the shuttle but he was a top flight individual. When I came in to pick my car up I was pleased to meet the owner, Paul Campanella. He was very welcoming and straightforward. It was nice to learn that he goes bow hunting in Washington County, PA where I grew up! We had a good conversation about business expectations and ethics. Their motto is "We only fix what is necessary and get it right the first time!" The ride back home was smooth and and I have peace of mind knowing exactly what was done. Thank you to Paul and his team of professionals for a job well done!

John, we want to thank you for giving us the opportunity to handle your vehicle's needs. Our processes are constantly looked at for possible adjustments and improvements and it's reviews like yours that help tell us that we are moving the needle when it comes to providing the customer with excellent service from the time you drop off until the time your car is repaired and picked up. It's so great to see one of Paul's motto's retained by a customer since Paul is comitted to sharing his legacy and passion for customer service with every employee day after day. Thank you for the detailed feedback and I can assure you our team will celebrate this positive review as it demonstrates the collective effort necessary from each employee in our shop to work together to keep our focus on giving you the expressed peace of mind that you will always have when you choose us. Our shuttle driver Roland, will also appreciate the compliment and we are happy to hear that our professionalism was on display at all times. We look forward to meeting and exceding your expectations for years to come.

- Auto and Tire Center
5

Took my Jeep Grand Cherokee Overland in because of the sound of water sloshing around somewhere under it. It has been into Brandywine Chrysler Jeep multiple times and they always claimed to have cleaned out the down spouts from the moonroof, but clearly they didn't. At first I was hesitant, thinking I would need to hire a company specializing in water leaks. Paul Campanella's not only cleared the lines but also emptied the water out that was making my carpets wet. I waited few weeks to make sure no problems before my review. We've had a lot of rain and snow the last couple weeks and no more issues. Everyone there was so nice and accommodating. Especially Will, the service advisor, he is a true asset. I have found the new place I'll be taking my vehicles to for any of their service needs. 5 STARS!

5

I always take my car on a Saturday morning and wait for the service. Paul and the technicians keep me apprised every step of the process. The waiting room is relaxing and I always see people I know.

Thank you for the kind words and recommendation Mary. We value the feedback you have taken the time to submit and we're happy to hear that our Saturday hours are beneficial to you and your customer experience. We appreciate your continued trust in our automotive services and we want to say an extra special thank you for allowing us to keep the required maintenance of all your personal vehicles up to date for 15 years.

- Auto and Tire Center
5

great service

Thank you for the recommendation and affirmation of our services. We appreciate your continued trust in our auto shop for the last 9 years. We look forward to meeting and exceeding your expectations the next time we see you Adam.

- Auto and Tire Center
5

We have 3 vehicles that Paul"s services for us and everytime Matt, Steve,Carylne. Josh.Paul, and the entire crew go above and beyond.

Donald, we appreciate your business and we thank you for the positive review and five star recommendation. It is our commitment to you and every customer alike that we will continue to perfect the customer experience in new ways every time you place your trust in us. From our entire team, thank you for the last 10 years of putting your confidence in our ability to deliver a quality job in an efficient and effective manner.

- Auto and Tire Center
5

Alex said the service was good.

Thank you for the review and recommendation Alex. We will always be here for you to provide excellent service and reliable repairs.

- Auto and Tire Center
5

Campanella's is a top notch service center comparable to that of Mercedes or BMW at a fraction of the cost. They are very detail oriented and always do a terrific job in a very timely manner. The staff is very friendly and accommodating. You definitely get a very welcoming "family owned" vibe.

Thank you for the feedback and recommendation David. We appreciate this thoughtful expression of satisfaction as it speaks to several aspects of our business objectives. Integrity and Professionalism are extremely important to us and we will share this review with every one of our staff members. We are happy to hear that the "family" vibe that Paul Campanella's Auto and Tire Center has brought to the city of Wilmington has been demonstrated through your most recent visit. Thank you for your business. We look forward to displaying our customer service focus and quality repairs every time you place your trust in us for all of your automotive needs for decades to come.

- Auto and Tire Center
5

Thank you. Excellent as always

Thank you for taking the time to provide a review and recommendation. We promise to continue to deliver on our promise to be excellent, so we can live up to our promises to you, as promised. :) We appreciate your business

- Auto and Tire Center
5

After moving from Arizona to Delaware in November 2017 one of the tasks I was assigned was to find an automobile repair shop to take care of our two cars. After doing some searching, I chose Paul Campanella’s Pike Creek Automotive. On my first visit to their shop I knew I made the right decision. Like everyone else that drives, you have to perform regular maintenance on your vehicle and Campanella’s method of keeping us informed when items are coming do is very helpful. And when there are those unexpected issues, we can trust Campanella’s to perform the proper repair with highly skilled mechanics and a friendly office staff. Thanks for you friendship and keeping us on the road.

5

Was able to get an appointment the next day for a leak in my tire. They found a nail, plugged it and I was on my way in 45 mins. I wouldn't take my car anywhere else.

We are thankful to you Gabrielle, for giving us the opportunity to work on your leaky tire. We pride ourselves on creating a family-like feel from the moment you arrive and we appreciate your expression of satisfaction through your review and recommendation. We look forward to serving you for years to come.

- Auto and Tire Center
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