Today I went to Paul Campanella's Auto and Tire center and my experience was EXCELLENT. When I booked my appointment on line last week I immediately got a personal confirmation from Caroline welcoming me. I was greeted this morning when I went in, again by Caroline, and my vehicle was thoroughly inspected by Javon. Steve came out to explain what they had found and what work was needed. He explained that it was going to take a couple of hours to complete the work, so they offered me a free shuttle back home where I was able to focus on my own work. I got the shuttle back when the job was completed -- I'm sorry I didn't get the name of the gentleman who drove the shuttle but he was a top flight individual. When I came in to pick my car up I was pleased to meet the owner, Paul Campanella. He was very welcoming and straightforward. It was nice to learn that he goes bow hunting in Washington County, PA where I grew up! We had a good conversation about business expectations and ethics. Their motto is "We only fix what is necessary and get it right the first time!" The ride back home was smooth and and I have peace of mind knowing exactly what was done. Thank you to Paul and his team of professionals for a job well done!
John, we want to thank you for giving us the opportunity to handle your vehicle's needs. Our processes are constantly looked at for possible adjustments and improvements and it's reviews like yours that help tell us that we are moving the needle when it comes to providing the customer with excellent service from the time you drop off until the time your car is repaired and picked up. It's so great to see one of Paul's motto's retained by a customer since Paul is comitted to sharing his legacy and passion for customer service with every employee day after day. Thank you for the detailed feedback and I can assure you our team will celebrate this positive review as it demonstrates the collective effort necessary from each employee in our shop to work together to keep our focus on giving you the expressed peace of mind that you will always have when you choose us. Our shuttle driver Roland, will also appreciate the compliment and we are happy to hear that our professionalism was on display at all times. We look forward to meeting and exceding your expectations for years to come.
- Auto and Tire Center