My 2005 Honda CRV developed a loud rattle near the rear that sounded like it was coming from the exhaust system. I have always taken it to the Honda dealership but sensed this might be a minor issue on which I was likely to get majorly hosed. I had driven past Campanella's countless times in the couple years I have been living in the city of Wilmington, but hadn't heard anything by word-of-mouth. I researched it online and discovered favorable Yelp reviews so I decided to give it a try - I could easily ride my bike or walk or jog to/from the place so it fit perfectly with my urban lifestyle and, being a small business owner myself, I was eager to patronize what looked to be a well-run, independent shop. Without having called ahead, I headed over one morning, walked in and began describing the issue to Paul, the owner, who happened to be at the service counter. He couldn't promise to get my car in right away as all his mechanics were occupied with projects. After just a few minutes of waiting, he had coordinated a mechanic to bring my car into the service bay and in no time at all, he was walking me out to show me (with my car on the lift) the problem - an obviously broken pipe. He advised me we could replace just a certain section of pipe, as opposed to a more comprehensive replacement that would be the standard recommendation (and of course more costly and time-consuming). A couple more minutes in the clean and pleasant waiting area, with it's Keurig single-brew coffee maker, and he was providing me with an estimate and indicated he could have the work completed that day. I skipped out the door and down the Augustine Cutoff for the quick walk home and by mid-afternoon, I received a call saying my car was finished and ready for pick-up. The mechanic had also performed a general inspection and Paul provided recommendations for maintenance items I should consider in the future. I gladly paid my bill which was just slightly under the estimated cost, and was on my way, good as new (well, almost...for a 7 yr old car with 142k miles...). Thanks, Campanella's, for such efficient service!